- If the voice recording function is released by dedicated viewer by user, voice recording does not work.

Or if user press mode button shortly via LCD panel, user may turn voice recording on/off.

Sometime, user mistakenly press mode button via dash cam, voice recording is off even though, this set is

on through PC viewer. So, please make it on via dash cam as pressing mode button shortly if you need  voice recording.

- [Using Cigar jack cable]

  A. Please make sure if cigar jack cable is correctly working or not.

  B. Confirm that power socket of cigar cable is correctly connected.

  C. Please check cigar jack is correctly placed on AC terminal.

  D. If dash cam doesn’t work after firmware update, it is caused by update failure which case need to be sent to customer service center.

- [Using Fuse cable]

  A. If input voltage goes down below LBP(lower battery protection) value setting, dash cam interrupt power itself to protect car’s battery.

  B. Please check dash cam operation after turn on car and charge car battery.

Dash cam is recording any sound in car by amplifying sound for clear recording. Even if there is no sound

around camera, low noise may be recorded in recording sound. Please be aware that it is normally working.

If you can not recognize sound for recording due to noise, you need to contact seller and manufacture shortly.

Users who are using dash cam with constant power cable often trouble with this kind of issue.

 This problem is considered that dash cam take over voltage from car battery.

 Especially in winter season, there is more chance for discharge as frequently using heater, extended usage

 time of head lamp, fog light and navigation.

- First of all, you need to make sure that your connection of fuse cable is properly installed as per instruction.

    Personal user may be not familiar with hard wire compared with cigar jack cable.

    ACC(Red) need to be connected to a fuse which is powered when car engine is on.

    B+(Yellow) need to be connected to a fuse which maintain power even if car engine is off.

    GND(Black) should be connected to a volt which is physically contacted to metal surface around fuse box.

    And, you need to check battery life. Deteriorated battery affects battery shortage.

    If the problem is existed even after your test by using two methods, please contact to your seller or

manufacture customer service center.

Our dash cam has a function that it is automatically power off when dash cam detects below voltage value

 from car’s engine. We can say that our dash cam is fully working against discharge of car battery.

 But, please be informed that car battery may get discharged depend on battery condition and cold

temperature in winter season according to its nature.

 So, if your battery has been using more than 2~3 years, please replace car battery for safety usage.

To switch into parking mode, dash cam need to have those information such as migratory routs, horizontal

angle of car.  But, if your car is parked on slope, dash cam may not be recognized that car is not stopped.

So, your vehicles maintains an angle more that specified value, dash cam may misunderstand that some

events are occurred.

Heavy tinting of windshield may influence video quality. The video quality gets too dark.

  For this case, we recommend that user remove tinting on where dash cam is installed.

The focus out problem is caused by misplace when use install it, even if it is not lens faulty. So, please make

sure dash cam is installed in over exposed location windshield. Please kindly move camera’s position and try to

check video again. Before installing dash cam, user need to clean car’s wind screen in case of getting blurry

video quality from dust, excessive tinting and back light.

If it doesn’t work after you take all the solution, please contact your seller or manufacture by sending video

including problem.